Distance Selling Contract


This Contract is a Virtual Environment Sales Agreement between Yalçın Kugu's e-commerce store www.tugbakugu.com (hereinafter referred to as "SELLER" in the Contract) and you valuable consumers (hereinafter referred to as "BUYER" in the Contract) within the framework of the terms and conditions stated below. .


TITLE                                : Yalçın Kugu

ADDRESS                         : İstiklal Mah. Mihraç Sok. No: 17 / 19B Umraniye ISTANBUL

WEB ADDRESS               : www.tugbakugu.com

E-MAIL                              : [email protected]

TEL / FAX                         : 0 216 573 83 73


 All buyers who shop from Yalçın Kugu's e-commerce store www.tugbakugu.com.

By accepting this contract, the BUYER accepts in advance that if the contract subject confirms the order, it will be under the obligation to pay the price subject to the order and, if any, additional charges such as shipping fee, tax, and that it has been informed about it.


In the implementation and interpretation of this contract, the terms written below will refer to the written explanations.

MINISTER: The Minister of Customs and Trade,

MINISTRY: The Ministry of Customs and Trade,

LAW: Law on Consumer Protection No. 6502,

REGULATION: Distance Contracts Regulation (Official Gazette: 27.11.2014 / 29188)

SERVICE: The subject of all kinds of consumer transactions other than providing goods that are made or committed to be made in return for a fee or benefit,

SELLER: The company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf or account of the goods,

BUYER: Real or legal person who acquires, uses or makes use of a good or service for commercial or non-professional purposes,

SITE: The website of the SELLER,

ORDERING PARTY: Real or legal person requesting a good or service through the website of the SELLER,


CONTRACT: This contract concluded between the SELLER and the BUYER,

GOODS: It refers to the movable goods subject to shopping and software, sound, image and similar intangible goods prepared for use in the electronic environment.


This Agreement is in accordance with the provisions of the Law on the Protection of the Consumer No.6502 and the Regulation on Distance Contracts regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER has ordered electronically through the website of the SELLER at www.tugbakugu.com. regulates the rights and obligations of the parties.

The prices listed and announced on the site are the sales price. The announced prices and promises are valid until they are updated and changed. The prices announced periodically are valid until the end of the specified period.


All rights belong to the SELLER on the website www.tugbakugu.com for mother, baby, child and home textile products, carpet, furniture, decoration and gift foods, including but not limited to the type, type, amount, brand of the product / goods or service offered for sale. / model, color, number and sales price including all taxes are as stated in the information on the introduction page and the invoice, which is an integral part of this contract. Information about the contract goods / products and their basic features can be learned and examined at www.tugbakugu.com. Because some products are handmade, print products are also digital prints, so they may not be exactly the same as the product published on the site or may contain slight changes. Seller is not responsible for price update errors due to technical reasons.


5.1. The BUYER accepts, declares and undertakes that he has read the preliminary information about the basic characteristics of the product subject to the contract, the sales price and the payment method and the delivery on the website of the SELLER and gives the necessary confirmation electronically. BUYER's; Confirming the Preliminary Information electronically, before the establishment of the distance sales contract, the address to be given to the BUYER by the SELLER, the basic features of the ordered products, the price of the products including taxes, and the payment and delivery information are accepted, declared and committed. .

5.2. Each product subject to the contract is delivered to the person and / or organization at the address indicated by the BUYER or BUYER within the period specified in the preliminary information section on the website, depending on the distance of the BUYER's settlement, provided that it does not exceed the legal period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.

5.3. If the product subject to the contract is to be delivered to another person or organization from the buyer, the SELLER cannot be held responsible because the person or organization to be delivered does not accept the delivery.

5.4. The SELLER shall deliver the product subject to the contract in full, in accordance with the specifications specified in the order, and with the information and documents required by the work, if any, the warranty documents, user manuals, and to perform the work within the principles of integrity and honesty in accordance with the requirements of the legal legislation without any defects to protect and increase the service quality, to show the necessary attention and care during the performance of the work, to act with prudence and foresight.

5.5. If the SELLER fails to fulfill the contractual obligations in case the fulfillment of the product or service subject to the order becomes impossible, the SELLER accepts, declares and undertakes that it will notify the consumer in writing within 3 days from the date of learning and return the total price to the BUYER within 14 days.

5.6. The BUYER agrees, declares and undertakes that it will confirm this contract electronically for the delivery of the contractual product, and if the contractual product price is not paid for any reason and / or is canceled in the bank records, the SELLER's obligation to deliver the contractual product will end.

5.7. BUYER, after the delivery of the product subject to the contract to the person and / or organization at the address indicated by the BUYER or the BUYER, if the price of the product subject to the contract is not paid to the SELLER by the relevant bank or financial institution, the BUYER It accepts, declares and undertakes that it will return it to the SELLER within 3 days, shipping costs to be borne by the SELLER.

5.8. The SELLER accepts, declares and undertakes that it will notify the BUYER if it cannot deliver the product subject to the contract within the period due to force majeure such as the occurrence of force majeure, such as the occurrence of unforeseen and unpredictable situations that prevent the parties from fulfilling their debts. The BUYER also has the right to demand from the SELLER to cancel the order, replace the product subject to the contract with a precedent, and / or postpone the delivery period until the preventive situation disappears. In case the order is canceled by the BUYER, in the payments made by the BUYER in cash, the amount of the product is paid to him in cash and in lump sum within 14 days. For the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 14 days after the order is canceled by the BUYER. BUYER, the average process of reflecting the amount returned to the credit card by the SELLER to the BUYER account by the bank may take 2 to 3 weeks, since the reflection of this amount to the BUYER's accounts after the return to the bank is completely related to the bank transaction process, the BUYER shall inform the SELLER for possible delays. accepts, declares and undertakes that it cannot be held responsible.

5.9. The SELLER's address, e-mail address, fixed and mobile phone lines and other contact information specified by the BUYER in the registration form on the site or updated by him / her by letter, e-mail, SMS, phone call and other means of communication, marketing, notification and has the right to reach the BUYER for other purposes. By accepting this contract, the BUYER acknowledges and agrees that the SELLER can engage in the above mentioned communication activities.

5.10. The BUYER will inspect the contractual goods / service before receiving it; crushed, broken, torn packaging, etc. will not receive the damaged and defective goods / services from the cargo company. The delivered goods / services will be deemed undamaged and intact. Careful protection of the goods / services after delivery belongs to the BUYER. If the right of withdrawal is to be used, the goods / services should not be used. The invoice must be returned.

5.11. If the credit card holder used during the order is not the same person, or if a security deficit is detected in the credit card used in the order before the product is delivered to the BUYER, the SELLER shall provide the identity and contact information of the credit card holder, the credit card used in the order, the previous month's statement. or request from the BUYER to submit a letter from the cardholder's bank stating that the credit card belongs to him. The order will be frozen until the BUYER provides the information / documents subject to the request, and if the aforementioned requests are not met within 24 hours, the SELLER has the right to cancel the order.

5.12. The BUYER declares and undertakes that the personal and other information given while signing up to the website of the SELLER is in accordance with the truth, and that the SELLER will compensate all damages that the SELLER may incur due to the falsehood of this information, immediately , in cash and on the first notice of the SELLER.

5.13. The BUYER accepts and undertakes to comply with the provisions of the legal regulations and not to violate them while using the website of the SELLER. Otherwise, all legal and criminal liabilities that may arise will bind the BUYER completely and exclusively.

5.14. The BUYER may not use the website of the SELLER in a way that disrupts public order, violates general morality, disturbs and harasses others, for an illegal purpose, violating the material and moral rights of others. In addition, it cannot be involved in activities (spam, virus, trojan horse, etc.) that prevent or make it difficult for other members to use the services.

5.15. On the website of the SELLER, links may be given to other websites and / or other content that are not under the control of the SELLER and / or owned and / or operated by other third parties. These links are provided to facilitate the orientation of the BUYER and do not support any website or the person operating the site and do not constitute any guarantee for the information contained in the linked website.

5.16. The member who violates one or more of the articles listed in this contract will be personally and criminally responsible for this violation and will keep the SELLER free from the legal and criminal consequences of these violations. Also; In the event that the incident is referred to the legal field due to this violation, the SELLER reserves the right to claim compensation for non-compliance with the membership agreement against the member.


6.1. RECEIVER; In case the distance contract is related to the sale of goods, it can use the right to withdraw from the contract by refusing the goods without any legal or criminal liability and without any justification, provided that the product is delivered to itself or to the person / organization at the address indicated, within 14 (fourteen) days, provided that the SELLER is notified. In distance contracts for service provision, this period starts from the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts that started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. The BUYER accepts in advance that he has been informed about the right of withdrawal by accepting this contract.

6.2. In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products for which the Right of Withdrawal cannot be exercised" set forth in this contract. If this right is exercised,

a) The invoice of the product delivered to the 3rd person or to the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it.

b) Return form,

c) The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

d) The SELLER is obliged to return the total amount and the documents that put the BUYER under debt to the BUYER within 20 days from the receipt of the withdrawal notice and to return the goods within 10 days.

e) If there is a decrease in the value of the goods due to a reason caused by the BUYER's fault or if the return becomes impossible, the BUYER is liable to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the product or product within the period of withdrawal.

f) If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

g) The goods / products returned by using the right of withdrawal must be sent with the courier company announced on the website in order to be covered by the seller. Shipping fees are not accepted for returned goods / products sent with other cargo companies.

h) As stated in Paragraph 1 B of Article 15 of the Regulation on Distance Contracts; Consumers have no right of withdrawal for goods prepared in line with the consumer's wishes or personal needs.

In addition, in the orders of personalized products, after the order has been placed and the products are in the preparation stage, the evaluation of the BUYER's request to cancel, change and / or withdraw the order is at the initiative of the SELLER.


The PURCHASER agrees, declares and undertakes that in the event that he defaults in the case of payment by credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may apply for legal remedies; The BUYER accepts, declares and undertakes that if the BUYER goes into default due to the debt, the BUYER will pay the loss and damage of the SELLER due to the delayed performance of the debt.


In the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the settlements of the BUYER and the SELLER are authorized up to the value announced by the Ministry of Industry and Trade.


This document is ../../…. It was arranged by the SELLER on. When the BUYER makes the payment for the order placed on the Site, it is deemed to have read, understood, accepted and approved all the terms of this contract.

cultureSettings.RegionId: 0 cultureSettings.LanguageCode: EN